PRIVACY POLICY OR PERSONAL DATA PROTECTION POLICY FOR THE WEBSITE ACCESSIBLE AT https://www.clientesrecarga-acciona.com/ AND ITS MOBILE APPLICATION

1. Definitions
2. What is regulated in this Privacy Policy
3. Who is responsible for processing personal data and what are their contact details
4. Acciona Recarga S.L.'s status as data processor and the rules governing its conduct with regard to User data in this case
5. General data protection obligations for Acciona Recarga S.L. and for Users, depending on their status (data controller or data processor)
6. What personal data is collected on the Platform
7. For what purpose(s) and on what legal basis the User's personal data is processed
8. How long the User's personal data is kept
9. To whom the personal data of Users uploaded to the Platform may be provided
10. What rights the User has when providing their personal data
11. Validity and possibility of changes to the Privacy Policy
12. Applicable law, jurisdiction and language 

1. Definitions

To help you better understand our Data Protection Policy, we define the following concepts related to Users included in it:

Users: users registered on the Acciona Recarga S.L. website or app, who may be ChargeUsers (end users) or ChargeOwners.

ChargeUser (end user): a user registered on the Acciona Recarga S.L. app who enjoys the charging products and services offered by ChargeOwners.

ChargeOwner: a user registered on the Acciona Recarga S.L. app, whether a natural or legal person, who has a contractual relationship with Acciona Recarga S.L. and advertises and makes their charging points available to ChargeUsers through the Acciona Recarga S.L. platform.

2. What is regulated in this Privacy Policy

This Privacy Policy or Personal Data Protection Policy (i.e., data that identifies a person or can be used to identify them) regulates:

1. the processing of personal data of Users of the website accessible at https://www.clientesrecarga-acciona.com/ (the ‘Website’), as well as that carried out in its application for mobile devices (the ‘App’), in accordance with its Terms and Conditions of Use. The Website and the App shall be referred to collectively as the ‘Platform’ and both are owned by ACCIONA RECARGA S.L. (‘Acciona Recarga S.L.’), which maintains and operates them and makes various electronic features or services available to Users so that they can contact each other and carry out transactions (the ‘Services’):
   1. Sign up on the Platform and register as Users, providing personal details for identification purposes.
   2. put them in contact with each other so that they can contract, among themselves, the use of electric vehicle charging points located on public roads or inside a building (the ‘Charging Point(s)’), in exchange for a fee.
   3. facilitate their access to an external virtual payment tool that is not controlled by Acciona Recarga S.L. (the ‘Payment Gateway’) for billing arising from that contract entered into between Users (the ‘Contract’).
   4. make available to other Users on the Platform your assessment of the performance of other Users.
   5. inform Users, at the request of the User who is allegedly aggrieved or harmed, of any incidents that may arise during the performance of the Contracts they enter into with each other.
   6. take the necessary electronic measures to resolve the incident, at the request of Users, if it falls within the control of Acciona Recarga S.L., given the exclusively electronic nature of its Services.
2. the processing of personal data that ChargeUsers (end users) of the Platform make available to ChargeOwners when they sign a Contract (as defined in the ‘General Terms and Conditions governing contracts between users of the Website and the App for the provision of energy for electric vehicles’) for the use of a Charging Point.

This Privacy Policy does NOT regulate the processing of personal data of end users who provide their bank card details to the Payment Gateway, which is an environment outside the Platform whose terms and conditions of use and privacy policy are also unrelated to Acciona Recarga S.L. and ChargeOwners.

3. Who is responsible for processing personal data and what are their contact details?

With regard to the processing of personal data, there are two different data controllers (not joint controllers) on the Platform:

1. Acciona Recarga S.L., which is responsible for processing the personal data provided by Users when registering on the Platform, as well as the content of communications sent to it via the contact address recarga@acciona.com, and for the personal data that the Platform collects during Users' browsing and use of the Services (‘Data for which Acciona Recarga S.L. is responsible’). Its contact details are as follows: Company name: ACCIONA RECARGA S.L; Tax ID number: B87797361. Address: Avenida Gran Vía de Hortaleza, 1, Campus ACCIONA, 28033 (Madrid). Contact for personal data protection by sending the form available at the following link: FORM
2. Spot Advertiser Users or ‘ChargeOwner(s)’, who are responsible for processing the data of the ChargeUser(s) who contact them to formalise a Contract (data that is accessible in the profile on the Platform of these ChargeUser(s) requesting Charging Points (‘Data Responsibility of the ChargeOwner’).

4. Status of Acciona Recarga S.L. as data processor and rules governing its conduct with regard to User data in this case.

In order for a ChargeOwner to provide its charging point services, Acciona Recarga S.L. needs to process ChargeUser data, following its instructions, in order to process reservations, manage the formalisation of Contracts, etc. In such cases, Acciona Recarga S.L. acts as the data processor for the ChargeOwner with whom the ChargeUser wishes to formalise the Contract through the Platform. And the ChargeUser agrees that Acciona Recarga S.L. may transfer their data to the ChargeOwner in order to formalise the Contract.

When Acciona Recarga S.L. acts as the processor of the personal data of ChargeOwners or End Users, it shall do so under the terms set forth in Article 28 of the GDPR and Articles 33 of the LOPD and related provisions, with respect to any personal data for which each ChargeOwner is responsible and to which it may have access, and will process it if necessary to fulfil its obligations under this Privacy Policy and the Platform Terms of Use and the Terms of Contract between Users, on behalf of each ChargeOwner and following their express instructions. Acciona Recarga S.L. may not carry out international transfers or other processing authorised by each ChargeOwner. Acciona Recarga S.L. shall not apply or use the personal data of ChargeUsers or End Users for purposes other than those set forth herein, nor shall it communicate such data, even for storage purposes, to other persons or entities, except as explained below for auxiliary services necessary for the proper performance of its obligations under the Platform Terms and Conditions. In addition, Acciona Recarga S.L. undertakes to:

• maintain absolute secrecy and confidentiality with regard to the data provided by each ChargeUser or End User, and
• enforce these duties on those of its employees or external collaborators who are involved in any phase of data processing. In this regard, Acciona Recarga S.L. guarantees that it has obtained a written commitment from its employees, managers and external collaborators to comply with the obligations of secrecy and confidentiality with regard to the personal data for which each ChargeOwner is responsible, under the same conditions as those set out herein.

Acciona Recarga S.L. shall exercise its own discretion in selecting the means necessary to fulfil the processing obligations arising from the Contract.

Each ChargeOwner gives Acciona Recarga S.L. general authorisation to appoint any of the Sub-processors for the Processing of Personal Data on its behalf. Acciona Recarga S.L. shall ensure that all Sub-processors are contractually obliged to protect Personal Data in accordance with Data Protection Legislation and in a manner consistent with the obligations imposed on it in this Privacy Policy.

Each ChargeOwner may individually request a List of Subcontractors from Acciona Recarga S.L. by email, and Acciona Recarga S.L. must provide it within ten (10) working days from the date of receipt of the request.

If such Sub-processors are located outside the European Union, Acciona Recarga S.L. will take the necessary measures to ensure that they comply with the standards of the GDPR and the LOPD.

Acciona Recarga S.L. has delegated the following obligations and therefore undertakes to comply with the provisions of data protection regulations in the event of detecting a breach of personal data security, assessing the need to notify data security breaches to the Data Protection Authority, where applicable, as well as to communicate data security breaches to data subjects, where the breach is likely to pose a high risk to the rights and freedoms of natural persons. where appropriate, as well as to communicate possible data security breaches to the data subjects, where the breach is likely to result in a high risk to the rights and freedoms of natural persons.

Once the Services covered by the Platform Terms and Conditions have been terminated for any reason, any data for which each ChargeOwner is responsible and to which Acciona Recarga S.L. may have access must be deleted or removed by Acciona Recarga S.L., as decided by the ChargeOwner. Acciona Recarga S.L. may keep a copy with the data blocked, as long as liabilities may arise from the performance of the service, in accordance with current legislation (a period of up to six years from the termination of the Contract with the ChargeOwner).

5. General data protection obligations for Acciona Recarga S.L. and for Users. 

Users who provide personal information and Acciona Recarga S.L., which collects information from Users and, in turn, processes it either as the data controller in some cases or as the data processor, must comply with Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and other applicable data protection regulations (hereinafter, the ‘GDPR’) and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (‘LOPD’). The foregoing entails, among other issues, the following:

1. The User is solely responsible for the accuracy and legality of the personal data provided through the Platform, undertaking to keep them updated and to report any changes through the channels provided for this purpose on the Platform. The User shall be liable for any direct or indirect damage or harm that may be caused by their failure to comply with this requirement. In the event that the User provides data from third parties, they declare that they have the prior and express consent of the owner and undertake to provide them with the information contained in this Privacy Policy in advance, so that they are fully informed of who will process their personal data and how.
2. Obligation to inform data subjects of what data is collected and the purpose(s) for which it will be used. In particular, both Acciona Recarga S.L. and ChargeOwners (whether or not they are business owners), in their capacity as data controllers, will use the ChargeUser's profile data only to conclude the Contract and communicate with them, and will keep it for a period of up to six years from the end of the Contract, blocked, only to deal with any claims. Once this retention period has elapsed (during which time they will only keep the data to deal with claims arising from the Contract or requests from competent authorities such as public administrations or courts of law), Users will delete the data they have on other Users. As far as Acciona Recarga S.L. is concerned, it will retain Users' data as long as they do not request to be removed from the system. Once they request to be removed, they will no longer appear on the Platform, but their data will NOT be deleted, as this data (name and surname, reservations, invoices, etc.) must be retained, blocked, by Acciona Recarga S.L. for a period of up to six years from the processing of the removal, in order to respond to any claims or requests from the competent authorities.
3. Personal data may only be obtained for processing when it is adequate, relevant and not excessive in relation to the specific, explicit and legitimate scope and purposes for which it was obtained. This applies to Acciona Recarga S.L. and all Users. Therefore, if any User uploads data to the platform that is not adequate or relevant or that is excessive in relation to the aforementioned scope and purposes, neither Acciona Recarga S.L. nor the other Users will use it, and Acciona Recarga S.L., at the request of the User who is aware of the above, will contact the User who has uploaded such inappropriate data to ask them to please remove it (Acciona Recarga S.L. does not monitor profiles and, therefore, can only do the above at the request of a User or any third party).
4. The User expressly consents to Acciona Recarga S.L. processing the Data for which Acciona Recarga S.L. is responsible, i.e. the data provided by the User during the registration process, in communications sent to recarga@acciona.com or any other channel enabled for this purpose, and the personal data that Acciona Recarga S.L. collects during the User's browsing and use of the website, with the User's express consent, for the purposes set out in this Privacy Policy and in the Cookies Policy.
5. Acciona Recarga S.L. and Users shall adopt the necessary technical and organisational measures to guarantee the security of the Data. Responsibility of Acciona Recarga S.L. and the Data. Responsibility of the ChargeOwner or ChargeUser (in the case of Users, they undertake to safeguard their access codes and not to download the personal information of other Users to which they have access through the Platform onto their devices) and to prevent its alteration, loss, unauthorised processing or access, taking into account the state of technology, the nature of the data and the risks to which it is exposed.

6. What personal data is collected on the Platform. 

6.1 User data collected during the registration process on the Platform: this data is necessary to provide the Services and conclude the Contracts, and the User gives their prior express consent for it to be processed. Users who have read and accept this Privacy Policy agree that Acciona Recarga S.L. and ChargeOwners may process their data in accordance with this Privacy Policy. When registering on the Platform, the User data requested on screen will be processed, depending on whether the User wishes to register as a ChargeUser or ChargeOwner (in the latter case, further information is requested if the User is a business owner).

6.2 Data collected from Users when they access the Platform. The Platform uses technical cookies or cookies that are necessary for it to function (these do not process personal data), and also uses, with the User's express consent, analytical cookies, both its own and those of third parties, to find out how our website is used, evaluate and improve its performance, analyse traffic, personalise content and advertisements, or offer social media features, only if the User configures it and depending on the selection made by the User (see our Cookies Policy).

• If the cookies that process personal data belong to Acciona Recarga S.L., the latter is responsible for processing personal data and the User, for any questions related to them, should contact the company through the contacts indicated in point 10 below.
• If cookies that process personal data are from third parties, Acciona Recarga S.L. is not responsible for the processing and merely obtains information that said third parties compile from personal data. Users may contact said third parties in accordance with the information provided by Acciona Recarga S.L. in the Cookies Policy.
• In any case, the User may deactivate all cookies that process personal data (except for non-essential or necessary cookies, which do not process personal data) in the tab/button provided in the Cookies Policy.

6.3 Data collected from End Users so that they can enter into Contracts

6.4 Personal data contained in communications sent to recarga@acciona.com or by other means of customer service to Platform Users: Acciona Recarga S.L. may receive personal data from Users when they contact the Customer Service Centre, either by email or by telephone, when they request information, send requests or complaints, report incidents, etc.

7. For what purpose(s) and on what legal basis is the User's personal data processed?

8. How long the User's personal data is kept. 

In general, the data will be kept (i) for as long as necessary for the purpose for which it was collected and (ii) for the applicable limitation periods, if any liabilities arising from the processing may arise. 

Specifically:

• Data collected for the purpose of responding to requests or queries will be retained for the time necessary to respond to them.
• Data collected on the basis of consent will be retained for as long as consent is not withdrawn.

Once the data is no longer necessary for the processing in question, it will be duly blocked so that, where appropriate, it can be made available to the competent Public Administrations and Bodies, Judges and Courts or the Public Prosecutor's Office, during the limitation period for any actions that may arise from the relationship with Users or between them (a period that may be up to 6 years from the end of the contractual relationship).

9. To whom the personal data of Users uploaded to the Platform may be disclosed.

• When a ChargeOwner reserves a charging point that they own, in this case they act as the service provider and need to know the ChargeUser's details.
• Public administration bodies with jurisdiction over communications and information services, bodies with jurisdiction over taxation, bodies with jurisdiction over consumer affairs to deal with possible user complaints, and bodies with jurisdiction over traffic, mobility, and circulation. The basis for legitimacy in this case is compliance with a legal obligation of the data controller.
• To other public administrations and/or competent authorities, such as judges and courts or state security forces and bodies, if this is required or necessary or if required by applicable regulations. The basis for legitimacy in this case is compliance with a legal obligation of the data controller.
• Acciona Recarga S.L. may disclose personal information to various service providers necessary for the operation of the Platform (in such cases, the corresponding data processing agreements are signed, as established by data protection regulations).

10. What rights do Users have when they provide their personal data? 

Data subjects may exercise their rights of access, rectification, erasure, restriction of processing, portability, objection or any other rights recognised by current legislation by sending the form available at the following link: FORM.

Likewise, data subjects may lodge a complaint with the competent Supervisory Authority (in Spain, the Spanish Data Protection Agency www.aepd.es). 

In addition, specifically for commercial communications sent by Acciona Recarga S.L., you can configure the consents given, where applicable, or unsubscribe from them by accessing your user profile in the APP, in the ‘My Data’ section. Here you can configure your choice, if you have accepted at any time, to receive this type of communication. You can also unsubscribe from these communications through the exclusion system included in each of the communications of this type that you receive (for example, a link to request unsubscription). In this case, the Data Subject should bear in mind that it may take a few days for the unsubscription to take effect.

11. Validity and possibility of changes to the Privacy Policy. 

This Privacy Policy is valid from the date indicated at the end. Any changes made to this Privacy Policy and to the processing carried out under it will be reflected in a timely manner. Acciona Recarga S.L., as the owner of the Platform, will make the new version of the Privacy Policy available to Users, where applicable. If this involves any substantial modification, Acciona Recarga S.L. will notify Users via their contact email addresses, specifically if it is necessary to obtain their express consent again for any purposes, with sufficient notice. Users shall retain the right not to give such express consent and to unsubscribe from the Platform if they do not agree with the new Privacy Policy. 

12. Applicable law, jurisdiction and language. 

This Privacy Policy is governed by Spanish law and any legal issues arising from it shall be settled by the courts of Madrid, therefore each User and Acciona Recarga S.L. expressly waive any other jurisdiction that may apply to them, without prejudice to the obligation to apply any mandatory jurisdiction that may exist, where applicable.

This Privacy Policy is published in Spanish and English, and in the event of any discrepancy between the two versions, the Spanish version shall prevail.

Last updated on February 5, 2026.